Returns & Refund Policy

Last Updated: June 2026

At EN Shop, customer satisfaction is important to us. If you experience an issue with your order, please review our policy below.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your request, we may require:

After review and approval, we may offer a replacement, store credit, or refund depending on the situation.

Due to the nature of our fulfillment process and international supplier network, we do not accept returns for:

Returns may only be accepted if a product arrives damaged, defective, or significantly different from the item ordered.

Any approved return request must be authorized by our support team before the item is sent back.

Refunds may be issued in the following situations:

Refund requests submitted without sufficient evidence may not be approved.

Refunds will not be issued for:

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

If you have any questions regarding your order, please contact our customer support team.

We are committed to reviewing all requests fairly and providing the best possible resolution for our customers.